Shipping policy
This website is operated and managed by Wuhan Jiejin Technology Co., Ltd. Throughout this shipping policy, the terms “we”, “us” and “our” refer exclusively to Wuhan Jiejin Technology Co., Ltd.
Shipping Regions & Delivery Timelines
We offer worldwide shipping services. Subject to inventory availability and your delivery location, all orders will be dispatched from our warehouses in China. Our team requires 2–5 business days for order processing, product quality inspection and pre-delivery preparation before shipment.
After dispatch, the estimated transit time varies by destination region. Please refer to the detailed timeline below for your reference. All transit durations are estimated and may be extended due to remote locations, extreme weather, carrier delays, customs clearance procedures and other unforeseen circumstances.
| Region | Estimated Transit Time (business days) |
|---|---|
| North America | 7–15 |
| European Economic Area (EEA) | 8–18 |
| Southeast Asia | 5–12 |
| All other international territories | 10–25 |
Shipping Fees
Shipping fees are automatically calculated at checkout based on your order amount and delivery country/region, with the following unified charging rules:
- Orders valued from US$0 – US$49.99: A flat shipping fee of US$4.99 applies
- Orders valued at US$50 and above: Free standard shipping service
Order Tracking
Once your order leaves our warehouse, we will send a shipping confirmation email to your registered email address, which includes your unique tracking ID. You can use this tracking number to monitor the real-time shipping status and progress of your package at any time.
Customs Charges & Import Taxes
All applicable customs duties, import taxes and local administrative fees levied by the destination country are the sole responsibility of the buyer. These additional charges are not included in the product prices or shipping fees. Carriers may collect these fees upon the arrival of your package at the destination.
Lost or Undelivered Parcels
We maintain close cooperation with official shipping carriers to ensure the safe delivery of all packages. If the tracking information shows “delivered” but you have not received your parcel, please contact our customer support team within 10 business days from the marked delivery date. We will initiate an official investigation with the shipping provider. No claims for lost parcels will be accepted after the above time limit.
Delivery Address Updates
Delivery address modification requests are only acceptable and processable before your order is dispatched. No address changes or revisions can be made once the package has been shipped. We highly recommend you double-check and confirm your accurate shipping information before submitting your order.
Company Details
Operating Company: Wuhan Jiejin Technology Co., Ltd.
Company Address: Unit D2-021, 2nd Floor, Huitong Highway Port Information Trading Center, South of Shizhigou (South Branch) and East of National Highway 107, Zoumaling Subdistrict, Dongxihu District, Wuhan City, Hubei Province (639)
Support Email: service@kyralla.com
Contact Phone: 17170631183
Business Hours: Monday to Friday: 9:00 AM-5:00 PM